Terms and Conditions | Setter Label

§1. Information about the Seller

1. The online store Setter Label, available at setterlabel.com, is operated by:

Marta Kowalska

selling under the Setter Label brand as an unregistered business activity,

address: Mochnackiego 15/19, 93-160 Łódź, Poland

email: info@setterlabel.com

telephone: +48 574 914 395

hereinafter referred to as the “Seller”.

2. Sales are conducted as an unregistered business activity in accordance with applicable law.
3. Sales through the Store are conducted exclusively within the territory of the Republic of Poland. Orders may be delivered only to addresses or collection points located in Poland.
4. These Terms and Conditions set out the rules for:
   • using the Store,
   • placing orders,
   • entering into sales contracts,
   • making payments,
   • processing and delivering orders,
   • withdrawing from a contract,
   • submitting and handling complaints,
   • using electronically supplied services,
   • using the newsletter.
5. These Terms and Conditions are available free of charge on the Store website in a form that enables them to be saved and reproduced.
6. Before placing an order, the Buyer can read and accept these Terms and Conditions.

§2. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:

1. Store – the Setter Label online store available at setterlabel.com.
2. Seller – the person identified in §1 of these Terms and Conditions.
3. Buyer – a person placing an order in the Store.
4. Consumer – a natural person entering into a legal transaction with the Seller that is not directly related to that person's trade, business or profession.
5. Product – an item offered for sale through the Store.
6. Personalised Product – a non-prefabricated product made to the Buyer's individual specifications or intended to meet the Buyer's individual needs, for example containing an individual name, inscription, artwork, engraving or another element specified by the Buyer.
7. Order – a declaration by the Buyer intended to conclude a contract for the sale of a Product.

§3. Setter Label's offer

1. Setter Label offers, in particular, gifts, decorations, accessories and products intended for setter lovers and their dogs.
2. Some Products are prepared individually after an Order has been placed.
3. Certain Products may be personalised using information provided by the Buyer.
4. Information that a Product is personalised is displayed on the Product page before the Order is placed.
5. Product photographs, graphics and visualisations are intended to represent the appearance of Products as accurately as possible.
6. Products made by hand or from natural materials, particularly wood, may show natural differences in colour, texture, grain or finish.
7. The natural characteristics of a material do not in themselves constitute a lack of conformity with the contract, provided that the Product retains the characteristics, functionality and appearance that the Buyer may reasonably expect on the basis of the offer.

§4. Placing Orders

1. Orders may be placed through the Store at any time.
2. The Store accepts Orders exclusively for delivery within Poland.
3. To place an Order, the Buyer:
   • selects a Product,
   • selects the available variants,
   • provides the required information,
   • for a Personalised Product, provides the information required to complete the personalisation,
   • selects a delivery method,
   • reviews the Order summary,
   • accepts these Terms and Conditions,
   • places the Order using a button that clearly states that placing the Order entails an obligation to pay.
4. Before placing an Order, the Buyer is informed of:
   • the Product's main characteristics,
   • the Product price,
   • delivery costs,
   • the total amount payable.
5. The Buyer should provide correct and up-to-date information necessary to process the Order, including a delivery address located in Poland.
6. After the Order has been placed, confirmation that it has been received is sent to the email address provided by the Buyer.
7. The sales contract is concluded when the Buyer receives confirmation that the Order has been accepted for processing.
8. For delivery to a collection point, confirmation that the Order has been accepted for processing is sent after the specific collection point and carrier have been agreed with the Buyer.
9. If the information provided by the Buyer is incomplete, ambiguous or prevents the Order from being processed correctly, the Seller may contact the Buyer for clarification.

§5. Personalised Products

1. A Personalised Product is made on the basis of information, selections or materials supplied by the Buyer.
2. Before confirming the Order, the Buyer should carefully check all information intended for personalisation, in particular:
   • name,
   • inscription,
   • date,
   • artwork,
   • colour,
   • size,
   • layout,
   • other individually specified elements.
3. If the Buyer notices an error after placing the Order, the Buyer should contact the Seller as soon as possible at info@setterlabel.com.
4. If production of the Product has not yet begun, the Seller will allow the personalisation details to be changed where reasonably possible.
5. Once production of the Product has begun, it may no longer be possible to change the personalisation.
6. The Seller is not liable for errors in personalisation content supplied by the Buyer if the Product was made in accordance with the information provided.
7. The above does not limit the Seller's liability if the Product is made differently from the Buyer's correctly submitted Order.

§6. Prices

1. All prices in the Store are stated in Polish zloty.
2. The price displayed with a Product is the price the Buyer is required to pay for that Product.
3. Delivery costs are shown separately.
4. The total amount payable is presented to the Buyer before the Order is placed.
5. The Seller may change Product prices and organise promotions.
6. A price change does not affect Orders for which a contract has already been concluded.
7. When announcing a price reduction, the Seller provides the information required by applicable law, including, where required, the lowest price of the Product during the relevant period before the reduction was introduced.

§7. Payments

1. Payment for an Order is currently made by bank transfer to the account specified by the Seller.
2. Bank transfer details are provided to the Buyer during the ordering process or in an email concerning the Order.
3. The Order number, if assigned, should be included in the transfer reference.
4. Processing of the Order begins after the full amount due has been credited to the Seller's account.
5. If payment is not received, the Seller may contact the Buyer to establish whether the Order should still be processed.
6. The Seller does not automatically issue a sales document for every Order.
7. At the Buyer's request, the Seller issues a receipt or invoice in accordance with applicable law.

§8. Processing time

1. Due to the nature of the Products offered, many are prepared only after an Order has been received.
2. The standard Order processing time is usually up to 7 business days, calculated from the date on which payment is credited, unless a different time is stated for a particular Product.
3. Processing time means the time required to prepare the Order and hand the parcel over to the carrier.
4. Processing time does not include the time required by the carrier to deliver the parcel.
5. During periods of increased Order volume, for more time-consuming personalisation or in other special circumstances, processing may take longer.
6. If a longer processing time is known before an Order is placed, the relevant information will be presented to the Buyer before purchase.
7. If an unforeseen delay arises after the Order has been accepted, the Seller will inform the Buyer of the delay and the expected processing date.
8. The above does not limit any rights available to the Buyer under applicable law.

§9. Delivery

1. Sales and delivery are carried out exclusively within the territory of the Republic of Poland.
2. Orders are delivered by courier or to a collection point, according to the methods available in the Store when the Order is placed.
3. Delivery to a collection point costs PLN 15, while courier delivery costs PLN 20. The current delivery cost is always shown before the Order is placed. Free delivery may apply when the threshold stated in the Store is reached.
4. Due to the possibility of using different carriers, the specific carrier and collection point are agreed with the Buyer by email or telephone after the Order has been placed.
5. The Seller proposes an available collection point, taking into account the Buyer's delivery location and preferences. The collection point and carrier must be confirmed before payment and before the Order is accepted for processing.
6. A Buyer choosing delivery to a collection point should make the bank transfer only after receiving confirmation of the specific collection point and carrier.
7. The delivery cost shown in the Order will not be increased without the Buyer's express consent.
8. If a suitable collection point cannot be agreed, the Order will not be accepted for processing and the Buyer will not incur any costs. Any payment made before such information is received will be refunded without undue delay, no later than within 14 days.
9. The Buyer should provide the correct:
   • delivery address or information needed to select a collection point in Poland,
   • telephone number,
   • email address,
   • and any other details required to dispatch the parcel correctly.
10. After dispatch, the Buyer may receive information enabling the parcel to be tracked.
11. The estimated delivery date provided by the carrier is not the Order processing time stated by Setter Label.
12. If a parcel is returned to the Seller because it was not collected, the Seller will contact the Buyer to agree on the next steps.
13. Resending the parcel at the Buyer's request may require payment of the actual cost of redelivery if the return was not caused by circumstances for which the Seller is responsible.

§10. Right of withdrawal – non-personalised Products

1. As a rule, a Consumer who has concluded a distance sales contract has the right to withdraw from it without giving a reason within 14 days of receiving the Product, subject to statutory exceptions.
2. For an Order covering several Products delivered separately, the period begins on the day the last Product is received.
3. To exercise the right of withdrawal, the Consumer should send the Seller an unequivocal statement of withdrawal.
4. The statement may be sent in particular:
   • by email to info@setterlabel.com,
   • or in writing to the Seller's address specified in §1.
5. The Consumer may use the model form at the end of these Terms and Conditions, but is not required to do so.
6. Sending the statement before the deadline is sufficient to meet the deadline.
7. The Consumer should return the Product without undue delay and no later than 14 days after informing the Seller of the withdrawal.
8. Before sending the Product, the Consumer may contact the Seller to agree on a convenient method of return.
9. The Consumer bears the direct cost of returning the Product following withdrawal unless the Seller expressly agrees to bear that cost.
10. The Seller refunds the Consumer the Product price and the original delivery costs incurred, up to the amount corresponding to the least expensive standard delivery method offered in the Store.
11. The refund will be made no later than 14 days after the Seller receives the statement of withdrawal.
12. The Seller may withhold the refund until the Product is received or until the Consumer provides proof of return, whichever occurs first.
13. The refund will be made using the same payment method used by the Buyer unless the Buyer expressly agrees to another method that does not incur any costs.
14. The Consumer is liable for any diminished value of the Product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

The rules concerning the 14-day withdrawal period and reimbursement of delivery costs follow the current information published by the Polish Office of Competition and Consumer Protection (UOKiK).

§13. Products intended for dogs

1. Products intended for dogs should be used for their intended purpose and in accordance with the instructions or safety information provided with the Product.
2. The Buyer should select a Product that is appropriate for:
   • the dog's size,
   • the dog's age,
   • the intended use,
   • and the animal's individual characteristics and behaviour.
3. Where justified by the type of Product, it should be used under the supervision of a responsible person.
4. The condition of the Product should be checked before each use.
5. A Product damaged in a way that may endanger the animal should no longer be used.
6. The information in this section does not exclude or limit the Seller's liability under applicable law.

§14. Electronically supplied services

1. Through the Store, the Seller may provide electronic services free of charge, in particular:
   • enabling users to browse the Store,
   • providing a contact form,
   • enabling Orders to be placed,
   • enabling a customer account to be created and maintained,
   • enabling subscription to the newsletter.
2. To use the Store, the following are required:
   • a device with Internet access,
   • an up-to-date web browser,
   • an active email address for services requiring email communication.
3. The Buyer must use the Store in accordance with the law and accepted standards of conduct.
4. Providing unlawful content is prohibited.
5. Use of a form or the purchasing process is a one-off service and ends when the relevant action has been completed.
6. If the Store allows an account to be created, the Customer may request its deletion at any time.
7. Complaints concerning electronic services may be sent to:

info@setterlabel.com

8. The Seller handles such reports without undue delay.

§15. Customer account

1. If the Store allows an account to be created, creating one is voluntary and free of charge.
2. Making a purchase should not require subscription to the newsletter.
3. The Customer is responsible for maintaining the confidentiality of credentials that provide access to the account.
4. The Customer may close the account at any time.
5. A request to delete an account may be submitted using a function available in the Store or by email to info@setterlabel.com.
6. Deleting an account does not delete data that the Seller is required or legally entitled to retain for a specified period, such as information relating to completed Orders.

§16. Newsletter

1. Setter Label allows users to subscribe voluntarily to the newsletter.
2. The newsletter may contain information including:
   • new Products,
   • new collections,
   • promotions,
   • Setter Label news,
   • inspiration,
   • events and other brand-related information.
3. Newsletter subscription is not automatic.
4. Newsletter subscription is not required to:
   • make a purchase,
   • create an account,
   • use the Store's basic functions.
5. A user subscribes voluntarily by providing an email address and completing the required action confirming the wish to receive the newsletter.
6. If the form includes a checkbox consenting to the receipt of marketing information, it is not selected by default.
7. The user may unsubscribe from the newsletter at any time:
   • using the unsubscribe link included in a message,
   • by contacting info@setterlabel.com.
8. Unsubscribing from the newsletter is free of charge.
9. Unsubscribing does not affect the ability to make purchases or the processing of Orders previously placed.

§17. Personal data

1. The controller of personal data processed in connection with the operation of the Store is the Seller specified in §1 of these Terms and Conditions.
2. Personal data may be processed in particular for:
   • processing Orders,
   • concluding and performing contracts,
   • processing payments,
   • arranging delivery,
   • contacting the Buyer,
   • maintaining a customer account,
   • handling complaints,
   • performing obligations arising from applicable law,
   • sending the newsletter – if the user has voluntarily subscribed.
3. To the extent necessary to process an Order, data may be shared with entities cooperating with the Seller, in particular:
   • the carrier,
   • the hosting provider,
   • Store software providers,
   • other entities providing services necessary for the operation of the Store.
4. Detailed information about the processing of personal data and cookies is provided in the Privacy and Cookies Policy available in the Store.

§18. Content supplied by the Buyer for personalisation

1. By supplying the Seller with custom text, artwork, a photograph or other material intended for personalisation, the Buyer represents that they have the right to use that material for the purpose of processing the Order.
2. The Buyer should not provide materials that are:
   • unlawful,
   • infringe third-party rights,
   • or contain content prohibited by law.
3. Materials supplied by the Buyer may be used by the Seller only to the extent necessary to process the Order unless the Buyer separately consents to their use for another purpose.
4. The Seller may refuse to carry out personalisation if its content clearly infringes the law or third-party rights.
5. In such a case, the Seller will contact the Buyer to agree on the next steps.

§19. Setter Label intellectual property

1. Materials available in the Store, in particular:
   • the Setter Label name,
   • graphic designs,
   • patterns,
   • photographs,
   • texts,
   • illustrations,
   • visual identity elements,

may be legally protected.

2. Copying, distributing or using these materials beyond the scope permitted by law requires the consent of the relevant rights holder.

§20. Alternative dispute resolution

1. The Seller and the Consumer may seek an amicable resolution to any dispute.
2. The Consumer may use out-of-court complaint and redress procedures available under the law.
3. The Consumer may also seek assistance from the appropriate municipal or district consumer ombudsman in Poland.
4. Information about alternative resolution of consumer disputes is available on the website of the Polish Office of Competition and Consumer Protection.
5. Using an alternative dispute resolution method does not limit either party's right to pursue claims before the competent court.

§21. Amendments to the Terms and Conditions

1. These Terms and Conditions may be amended in particular in the event of:
   • changes in the law,
   • changes in the way the Store operates,
   • changes to payment or delivery methods,
   • the introduction of new services or functions,
   • changes to the Seller's details.
2. The Terms and Conditions in force at the time the contract is concluded apply to the Order.
3. An amendment to these Terms and Conditions does not affect rights acquired by Buyers under contracts concluded before the amendment takes effect.
4. For services supplied continuously, such as a customer account, users will be informed of amendments to these Terms and Conditions in the manner required by applicable law.

§22. Final provisions

1. Contracts concluded through the Store are governed by Polish law, taking into account mandatory provisions protecting Consumers.
2. No provision of these Terms and Conditions is intended to exclude or limit Consumer rights that cannot lawfully be excluded or limited.
3. If a provision of these Terms and Conditions conflicts with a mandatory provision of law, the relevant provision of law will apply.
4. Matters not regulated by these Terms and Conditions are governed by the relevant provisions of Polish law, in particular:
   • the Polish Civil Code,
   • the Polish Consumer Rights Act,
   • provisions governing electronically supplied services,
   • data protection provisions.
5. These Terms and Conditions are available free of charge at setterlabel.com.
6. Contact with the Seller:

Setter Label

the Seller identified in §1 of these Terms and Conditions

address: the correspondence address specified in §1 of these Terms and Conditions

email: info@setterlabel.com

telephone: the number specified in §1 of these Terms and Conditions

APPENDIX 1

MODEL WITHDRAWAL FORM

This form applies only to contracts for which the Consumer has a right of withdrawal. In particular, it does not apply to Products genuinely made to the Consumer's individual specifications, as referred to in §11 of these Terms and Conditions.

Addressee:

the Setter Label Seller identified in §1 of these Terms and Conditions

the correspondence address specified in §1 of these Terms and Conditions

email: info@setterlabel.com

I:

Full name:

....................................................................................

hereby give notice that I withdraw from the contract for the sale of the following Product(s):

....................................................................................

....................................................................................

Order number:

....................................................................................

Date of conclusion of the contract:

....................................................................................

Date of receipt of the Product:

....................................................................................

Consumer's address:

....................................................................................

....................................................................................

Date:

....................................................................................

Consumer's signature:

....................................................................................

*(signature required only if this form is submitted on paper)*